Refund policy

Return Policy for VKDXB.COM:

We want you to be completely satisfied with your purchase from vkdxb.com. Therefore, we offer a hassle-free return policy to ensure a smooth shopping experience. If you are not entirely satisfied with your order, you may return the product within 7 days from the date of delivery.

Please note the following terms and conditions for returns:

1. Timeframe: Returns are accepted within 7 days of receiving your order.

2. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

3. Return Shipping: Customers are responsible for the return shipping costs. We charge a flat rate of AED 25.00 for return shipping, which will be deducted from your refund.

4. Restocking Fee: A restocking fee of 10% will be applied to cover processing and handling costs for returned items.

5. Refund Process: Once we receive and inspect the returned item, we will process the refund back to your original payment method.

6. Non-Returnable Items: Certain items, such as e-liquids and opened coils, cannot be returned due to hygiene reasons.

7. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support immediately to arrange for a replacement or refund.

8. Return Authorization: Before returning any item, please contact our customer support to obtain a return authorization and detailed instructions.

Please ensure to package the item securely to avoid any damage during return transit. Vkdxb.com reserves the right to refuse returns that do not comply with our return policy.

For any further assistance or inquiries regarding returns, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction with our products and services.

 

Return Policy FOR DISPOSABLE VAPES

At Vkdxb.com, we prioritize customer satisfaction and strive to provide the best products and services. However, due to the nature of disposable vapes, we regret to inform you that we cannot offer refunds or replacements for these products. This policy is in place to ensure a fair and consistent approach, as disposable vapes may not be eligible for returns due to potential manufacturing faults.

Please consider the following points regarding disposable vapes:

1. Non-Refundable 

Disposable vapes are exempt from our refund policy, and we are unable to process any returns or provide refunds for these products.

2. No Replacements: As per the manufacturer's policy, disposable vapes are typically not eligible for replacements in case of defects or issues.

3. Manufacturer's Warranty:

If you encounter any manufacturing faults with a disposable vape, we recommend reaching out directly to the manufacturer for assistance, as they may offer a limited warranty for their products.

4. Satisfaction Guarantee:

While disposable vapes are non-refundable, we are committed to resolving any other issues related to your purchase. If you have concerns or questions about our products or services, please contact our customer support team, and we will do our best to address your needs.

Customs Clearance Disclaimer:

Please note that if items are held by customs clearance for any reason, we will not be liable for processing a refund until the items are returned to the origin. It is the customer's responsibility to check their local customs regulations to avoid any issues.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or require additional information, our customer support team is available to assist you. Thank you for choosing VapeKingUAE.com, and we hope you enjoy the rest of our selection of high-quality vaping products.